Help Center
Guides and reference articles for getting the most out of Renable.
Getting Started
The first steps in Renable — how the pieces fit together and how to get a feed live.
Getting started with RenableA first-run walkthrough from signing up to a live ad-network feed — connect a catalog, let AI enrichment run, build a template in Studio, and publish a channel.How Renable worksThe mental model behind Renable — how catalogs, feed transformation, AI enrichment, projects, product sets, templates, and channels fit together.The Renable Options browser extensionSee which of your Renable designs each catalog ad runs, right inside Meta Ads Manager. How to install the extension, sign in, and read the panel.
Aimée
Working with Aimée, Renable's in-app AI assistant that can see and edit your templates and channels.
Meet Aimée, your in-app AI assistantAimée is Renable's in-app AI assistant — a global chat drawer that can see and edit what you're working on, search and diagnose your products, and make versioned, undoable changes.Working with AiméeTask-oriented guide to Aimée — editing a template then a channel in one conversation, versions vs. undo, interrupting her, editing manually while she works, the channel draft/publish safety net, and shaping your catalog and feed (finding or fixing the feed, rules, mapping, lookups) plus waiting on an import.
How-to guides
Step-by-step guides for the real jobs — fixing rejected products, joining feeds, and getting your products onto Meta, Google, and TikTok.
Import Your First Product FeedConnect your store's product feed so Renable has products to advertise — paste your feed URL into a catalog, or ask Aimée to find and set it up for you, then let the import run.Let Aimée Set Up Your FeedInstead of configuring a catalog yourself, describe your store to Aimée — give her your store's web address and she finds your product feed, connects it, cleans up the data, and publishes once you approve.Add Missing GTINs, Brands, and IdentifiersProducts that lack a GTIN, brand, or MPN get limited reach on ad networks. Add them three ways — map an identifier column you already have, set the brand with a rule, or pull a GTIN in from a supplier feed with a lookup.Remove Prohibited Wording from Product TitlesAd networks reject titles with promotional wording like SALE, free shipping, or best. Strip it across your whole catalog with one rule — a Set field action on the title using the Replace or RegEx replace value function.Bulk-Fix a Whole Category with One RuleFix a whole category, brand, or price band of products at once with a single rule instead of editing them one by one — and new matching products are fixed automatically on every import.Exclude Products from Your AdsThree ways to keep products out of your ads — a catalog Exclude product rule (every channel), a channel Exclude product rule (one feed), or product-set scope (advertise only a subset) — and how to pick the right one.Advertise Only the Cheapest VariantStop paying to advertise eight near-identical rows of the same product. One Group products rule keeps the cheapest product per group, and one ID mapping keeps its identity stable across imports.Reuse the Same Rules Across CatalogsMove rules you keep repeating into a ruleset, apply it to every catalog that needs them, and bridge column names where feeds differ — so one edit updates all of them.Join a Stock or Supplier FeedYour live stock, cost, or margin often lives in a separate warehouse or supplier feed. Join it into your product feed with a lookup so availability and prices stay current on every import.Localize Your Feed for Another MarketSelling into a new country or language usually means a separate catalog for that market — set its locale, then localize your copy with an AI prompt or translate known terms with a mapping table.Write Product Titles That ConvertBetter product titles mean better shopping-ad performance. Front-load brand, product type, and key attributes — then build a structured title from your feed columns with a rule, or rewrite titles with AI.Rewrite Thin or Duplicate Descriptions with AIWeak, missing, or duplicate product descriptions hurt Shopping. Fix them with a prompt that writes a fresh description from each product's own data — Aimée generates the copy, you review it, and it flows into your feed. Generating content spends credits.Improve Your Product ImagesGet clean, consistent imagery for your ads — automatic background removal and classification of your feed images, plus generating original lifestyle images when a product only has plain studio shots.Design an Ad Without Design SkillsYou don't need to be a designer to get a good-looking ad — start from a ready-made template in the gallery, or describe the ad you want and let Aimée build and design it for you in Studio.Generate a Video Ad from Your ProductsTurn your products into video ads by building an animated Studio template that renders a video for every product, then attaching it to a channel's video field for Meta Advantage+ and other dynamic video placements.Get Your Products into Meta Advantage+ Catalog AdsRenable supplies the Meta-ready product feed; Meta runs the Advantage+ ads. Create a Meta Advantage+ feed channel, connect its URL to your Meta catalog once, then build your Advantage+ campaign in Meta.Check Your Ads Are Eligible to DeliverBefore blaming your campaign, verify the feed side is healthy — required fields filled, in stock, in the channel's product set, no exclude rule, and the channel published. A checklist that separates a Renable feed problem from an ad-network or campaign problem.Keep Your Feed FreshStale price and stock data gets products disapproved and wastes budget. Renable keeps your feed current with automatic scheduled imports, and you can join a live stock feed so availability is always up to date.Your Weekly Feed-Health RoutineA repeatable short weekly pass for agencies managing many clients — work the dashboard's attention queue and project cards, then each affected catalog's import health, content awaiting review, and channel status, catching problems before they cost ad spend.Review Content Quality Across Many Clients FastReviewing AI-made copy and images across many client accounts is a review-by-exception job — let your Dashboard and Projects list point you at the accounts with content waiting, then approve in bulk on each project's Content page.
Catalogs
Connecting and managing your product feeds — imports, transformation rules, reviews, locales, and troubleshooting.
Working with CatalogsA catalog is a single product-feed source bound permanently to one project — covers the three ways to import products, AI enrichment toggles, the background-remover pipeline, locale, and the catalog events log.Importing a Meta CatalogConnect a Meta (Facebook) product catalog as a catalog's feed source via OAuth — no manual access tokens needed.Connecting a Password-Protected FeedIf your product feed sits behind a username and password, enter them in the feed source dialog rather than putting them in the URL. Renable stores them with the feed and uses them on every import.Connecting a Google Sheet as a FeedUse a Google Sheet as a product feed or an auxiliary feed by publishing it to the web as CSV and pasting the published link. Covers the publish-to-web steps, why a published sheet is semi-public, and that only the published tab is read.Uploading a Feed FileUpload a product feed file (CSV, TSV, XML, JSON or plain text, up to 200 MB) as your main product feed or an auxiliary feed when you don't have a feed URL. Covers the formats and size limit, that an uploaded file never refreshes on its own, and how replacing it triggers a fresh import.Connecting Google Merchant CenterLink a catalog directly to your Google Merchant Center account via OAuth for live product sync — distinct from pasting a feed URL, and distinct from connecting Google Analytics.Transforming Your Feed: the Catalog WorkspaceThe catalog workspace is where you fix and shape a product feed before it reaches your ads — across five tabs, all editing one draft. Nothing reprocesses or reaches a channel until you Publish.Mapping Your Feed to Catalog FieldsThe Mapping tab lines your feed's columns up with the catalog fields ad networks expect — ID, Title, Price, and the rest. Drag a column onto a field, add a fallback source, and confirm coverage with the Fill column.Fixing Your Feed Data with RulesFeed rules are conditions plus actions that clean and reshape your product feed before it reaches your ads — set or remove fields, exclude products, split variants, group products. Edits stay in a draft until you publish.Joining Another Feed with a LookupPull stock levels, supplier prices, or extra attributes from a second feed into your catalog with a lookup — match a value in your feed to a column in the other feed and return another column.Mapping Tables: Bulk-Map ValuesA mapping table is a Renable-hosted lookup table for converting many source values onto the correct ones at once — like mapping your own category names onto the Google product taxonomy. Seed the keys from your feed, fill in the targets, and a lookup reads from it.Splitting Variants into Separate ProductsTurn one feed row that carries several sizes or colors into separate products — one per variant — with the "Split into variants" rule action, so each variant becomes its own catalog item for ads.Grouping Products (Add Computed Fields or Keep One per Group)A Group products rule collects the products that share a group key — so you can add values computed across the whole group to every product, or keep just one product per group (the cheapest variant, say). Edits stay in a draft until you publish.Feed Runs, Warnings, and Tracing a ValueSee what each import did on the Activity tab, read warnings that drill down to the exact products affected, and use Trace a product to find out why a single value came out the way it did.Working with RulesetsA ruleset is a set of feed rules you maintain in one place and apply to as many catalogs as you like. Change it once, publish it, and every catalog using it picks up the change.Finding Your Feed in the Google Merchant CenterLocate the public URL for a feed you've already set up in Google Merchant Center, so you can paste it into a catalog's Product feed URL field.Getting a Product Feed from ShopifyConnect a Shopify store to Renable — the built-in products.json endpoint usually works out of the box, with feed apps as an alternative for advanced setups.Getting a Product Feed from WooCommerceWooCommerce has no built-in product feed — install a feed plugin that generates a Google Shopping-format feed URL, then connect that URL to a Renable catalog.Getting a Product Feed from BigCommerceGenerate a product feed from a BigCommerce store with a feed app from the marketplace, then connect the feed URL to a Renable catalog.Getting a Product Feed from MagentoMagento (Adobe Commerce) stores generate product feeds through a feed extension — install one, create a Google Shopping-format feed, and connect its URL to a Renable catalog.Getting a Product Feed from SquarespaceSquarespace has no public feed URL — sync your store's products to Google Merchant Center from Squarespace, then connect that Merchant Center account to Renable.Getting a Product Feed from WixWix Stores has no public feed URL — sync your products to Google Merchant Center from Wix, then connect that Merchant Center account to Renable.Connecting a Review FeedImport customer reviews into a catalog so Aimée can pull quotable fragments and star ratings into your ad copy — covers supported sources, credentials, product matching, and import cadence.Connecting Trustpilot ReviewsImport your Trustpilot product reviews into a catalog — where to find the Business Unit ID and API key, and how to connect them in Renable.Connecting Yotpo ReviewsImport your Yotpo product reviews into a catalog — where to find the App key and Secret key, and how to connect them in Renable.Connecting TestFreaks ReviewsImport your TestFreaks product reviews into a catalog — how to get the Client ID and API key from TestFreaks and connect them in Renable.Connecting Bazaarvoice ReviewsImport your Bazaarvoice product reviews into a catalog — how to create a Displayable Content Export API key and connect it in Renable.Connecting a Google Review XML FeedImport product reviews from a Google Product Review-format XML feed — the universal option when your review platform isn't directly supported.Questions about CatalogsFAQ covering import cadence and auto-reprocessing, why not all products get imported, fixing images blocked by scraping protection, and why a catalog can briefly disappear and come back.Languages and LocalizationLanguage and number formatting are set per catalog — the locale drives what language Aimée writes in and how prices are displayed in generated ad creative.
Projects
Tying catalogs, product sets, channels, and fallback content together for a campaign.
What Is a Project?A project is the hub that ties your catalogs, product sets, channels, prompts, and fallback content together — it's where you decide which products get enriched and exported, and where.Managing Catalogs in a ProjectHow to add and remove catalogs from a project, and why a catalog's project assignment is permanent.Product Sets and Product QueriesProduct sets decide which products from your catalogs are in scope for a project — built either by picking products by hand or by defining a live filter.Selecting and Publishing ProductsThe Product selection page is where you build and edit product sets — search your feeds, assign products, and publish your changes so they take effect.Project Fallback ContentSet project-level images, videos, and ad copy that fill in for a product when it doesn't have its own suitable content.
Content & AI
Generating and reviewing AI-written ad copy, images, and videos, and the prompts behind them.
Working with promptsHow to create and configure a prompt that instructs Aimée to write ad copy, AI-discovery content, or generate lifestyle images and videos for your products — including scoping, model choice, and credit estimates.Advanced prompting techniquesPrompt patterns beyond the defaults — writing copy from product images, priming with example responses to mimic existing copy, draft-then-critique chains, and chaining a lifestyle image prompt into a video prompt.AI image and video generationHow to generate lifestyle images and videos with a prompt, choose aspect ratio/resolution/duration, and understand how the result flows into templates and channels.Reviewing and approving contentWhat "content" means in Renable, how to review it on the Content page in table or gallery view, the approval flow, review hotkeys, bulk actions, and what flagged content means.Selecting and approving reviewsHow Aimée samples customer reviews and extracts short quotable fragments, and how to approve or edit them before they're used in ads.Image background removal and classificationHow Aimée automatically mirrors and processes every feed image — removing backgrounds and classifying images — and how to review, override, or recategorize the result.
Studio
Building ad templates — elements, placeholders, automations, effects, sizes, and fonts.
Studio: the template editorAn orientation to Studio, Renable's ad template editor — the canvas, panels, and toolbars, plus how draft, Publish, and Discard Draft control what actually reaches your live channels and ads.Creating a templateHow to start a new Studio template — from the template gallery or from scratch — choose a size preset or custom dimensions, associate catalogs, and understand autosave and publishing.ElementsThe six building blocks of a Studio template — text, image, shape, frame, video, and audio — plus how to add, select, arrange, and organize them on the canvas and in the Elements tree.Frame layoutsHow the four frame layout modes — Freeform, Column, Row, and Grid — arrange the elements inside a frame, with visual examples and guidance on when to use each.PlaceholdersHow to bind a Studio element to product data using expressions and placeholder chips, set up fallbacks, and configure advanced per-placeholder settings like content reuse, approval, and tagging.Available placeholdersReference of every placeholder available in templates and channels, covering text, image, video, audio fields and custom product attributes, plus what feed field each one maps to.Automations — conditional rules for your templateAutomations let a template show, hide, or swap content automatically based on product or project data — build rules like a sale-price swap or seasonal visibility without touching bindings by hand.Sizes and formats — one template, many ad dimensionsA Studio template can hold multiple sizes at once, sharing content, bindings, and automations while letting layout differ per size — so you design once and export to every ad format you need.Effects and animation — overviewStudio has two kinds of effect — static Visual effects that work on any template, and Animation effects (entrance, exit, emphasis, continuous, style) that only run on video templates. Here's where to find them and how timing works.Animation effects referenceA categorized reference of Studio's static Visual effects and video-only Animation effects — entrance, exit, emphasis, continuous, and style — with a plain-language description and best-use hint for each.Video templatesTurn a template into a video by giving it a duration and FPS in Settings, then use the Timeline panel to add video/audio elements and animation. Audio can be an uploaded track, a video's own soundtrack, or a voice-over Studio generates from a templated script. Studio's canvas is what actually gets rendered, so what you see is what you get.Custom fontsHow to pick a Google Font with live preview, or upload your own .ttf/.otf font file, from the Typography section of a text element's properties in Studio.SVG images with textWhy Studio rejects SVG uploads that contain live text in a named font, and how to fix the file by converting the text to outlines before exporting.Energy class iconsHow to add EU energy efficiency class icons (e.g. A+++ to D) to a Studio template using your product feed's energy attributes and a public icon URL.
Channels
Exporting your products as a feed for Meta, Google, or TikTok, and keeping it up to date.
Working with ChannelsA channel exports one project's products — filtered by product set and mapped through fields — into a feed that Meta, Google, or TikTok can use to power dynamic ads.Channel Fields and PlaceholdersThe Fields tab maps each feed column to product data, AI content, or static text — this article covers field anatomy, chaining fallback content, and the "Require content for this placeholder" toggle.Channel AutomationsThe Rules tab lets you write condition-then-action rules that adjust a channel's field values per product — the same rule engine used in Studio templates, plus the channel-only "mark product" (flag for review) and "exclude product" (drop from this feed) actions.Publishing a ChannelEvery edit to a channel — yours or Aimée's — lands on a draft first. The live feed that ad networks read only changes when you click Publish.Animated Product VideosHow to build an animated ad template and attach it to a channel's video field, so ad networks like Meta Advantage+ can serve a rendered video for every product.AI Discovery on GoogleAI discovery is an add-on you turn on for a Google channel. It adds four product fields Google's AI shopping surfaces read — highlights, an enriched description, structured product details, and questions and answers — and this article covers what each one carries, where its content comes from, and how to switch the whole thing on.Connecting a Channel to Meta, Google, or TikTokHow to point Meta Commerce Manager, Google Merchant Center, or TikTok Catalog Manager at your channel's URL, verify it picked up the feed, and troubleshoot a feed that isn't updating.Questions about ChannelsQuick answers about finding a channel's URL, what controls which products are included, excluding a product from one channel, how fast channels update, assigning templates to fields, which fields Google's AI shopping surfaces read, and why a change hasn't shown up in your ad network yet.Channel Events and TroubleshootingWhat the Activity tab's events and render history, the "Preparing your feed" status, and the Preview tab's "Show only marked products" filter mean, and how to use them to catch problems early.
Troubleshooting
Why something looks wrong and how to fix it — disapprovals, missing products, empty fields, and failed imports.
Fix Products Disapproved by GoogleGoogle disapproves products when their feed data breaks a policy or misses a required attribute — invalid GTIN, missing brand, promotional titles, price or stock mismatch, image problems, prohibited content. Each cause maps to a fix in Renable.Why Meta Dropped Products from Your CatalogMeta drops products from your catalog or ads for a handful of reasons — out of stock, a missing required field, an invalid identifier, product-set scope, or a feed that hasn't reached Meta yet. How to find the cause and fix it.A Product Is Missing from My Feed or AdsA product missing from your feed or ads is almost always one of five causes — product-set scope, an exclude rule, a missing required field, out-of-stock, or an in-progress import. How to check each.A Field Is Empty or Wrong in My FeedA feed field comes out blank or with the wrong value for a few reasons — it isn't mapped, its source column is empty for some products, or a rule overwrote it. Diagnose it on the Mapping tab and with Trace a product, then add a fallback for the gaps.Prices or Stock Look WrongWhen prices or availability in your feed don't match your website, it's almost always a stale feed, the wrong source column, a number-format misread, or stock that lives in a separate feed you haven't joined. How to check each.My Ads Aren't ShowingAds that aren't showing come down to one of two layers — your feed (which products go out and whether their data is complete, fixable in Renable) or your campaign (budget, targeting, and approval, which live in the ad network). How to tell which, and where each is fixed.My Feed Import FailedA failed import or "no products came in" is almost always the feed's web address, the source blocking automated fetching, or a truncated feed — how to read the run, fix the cause, and import again.
Account & Billing
Credits, plans, subscriptions, invoices, and managing your organization and members.
How credits workCredits are Renable's in-app usage budget for AI and rendering work — never a dollar amount. Here's how the monthly and daily limits work, when they reset, and where to check your balance.What uses my creditsEvery AI and rendering action in Renable spends credits — here's a rundown of what consumes them and how to check the estimated cost before you run something at scale.What happens when I run out of creditsRunning out of credits pauses new AI and rendering work until your next billing period or an upgrade — nothing breaks, and you're notified both in-app and by email.Plans and limitsYour plan sets limits on credits, products, catalogs, channels, and uploaded storage — here's how those limits work and where to check your current usage.Your free trialTry Renable with no credit card required — the trial clock starts when you connect your first product feed, not when you sign up.Manage your subscriptionHow to upgrade, downgrade, switch between monthly and annual billing, cancel, or reactivate your Renable subscription — and what to expect when you do.Invoices and billing detailsDownload invoices, update your card, or change your billing address through the Stripe portal, linked from the Billing page.Managing your account and organizationHow organizations work in Renable, how to invite and manage members, the login methods available, and what to do if you need your account or organization deleted.
Concepts & glossary
Plain-language explanations of feeds, identifiers, product sets, and the terms you'll meet along the way.
What Is a Product Feed?A product feed is a structured file that lists all your products and their details — title, price, image, link, availability — that your store platform produces, Renable imports, and ad networks read to build your ads.Product Identifiers: GTIN, Brand, and MPNGTIN, brand, and MPN are the standard codes that tell an ad network which product you're advertising. Networks use them to match and rank your products, so missing ones cost you reach — except for a few exempt categories like custom-made goods.item_group_id and Product Variantsitem_group_id is the feed attribute that groups a base product's variants — its sizes, colors, and styles — so ad networks show them as one product. Each variant is its own catalog item with a unique ID and a shared item_group_id.Custom Labels for Campaign SegmentationCustom labels are extra feed attributes you define — margin tier, seasonality, bestseller — so you can segment and bid on products in campaigns the ad network doesn't already know how to group. Set them in Renable with a rule.Product Availability and StockAvailability is the feed attribute — in stock, out of stock, preorder, or backorder — that tells an ad network whether a product can be sold right now. A wrong or missing value can silently stop a product from delivering, so keeping it accurate matters.Required vs. Recommended Feed FieldsRequired feed fields are the ones an ad network rejects a product without; recommended fields aren't mandatory but improve how far and how well your products reach shoppers. Renable checks seven required fields for every product, and networks require more per category.Feed vs. Creative: What Renable ControlsYour feed is the product data Renable builds and delivers; the creative and campaign are the ads the network assembles and runs. Knowing which side a problem sits on tells you whether it's fixable in Renable or in the ad network.Meta Advantage+ ExplainedMeta Advantage+ is a Meta ad format that builds ads automatically from a product catalog — not a Renable feature or a campaign type you set in Renable. Renable's job is to supply the accurate product feed Meta reads from.What Feed Enrichment DoesFeed enrichment is how Renable turns your raw product feed — often thin, inconsistent, or missing detail — into ad-ready content: AI-written copy, cleaned-up and generated images, and customer reviews folded in.What Is a Product Set?A product set is a saved selection of products — hand-picked or defined by a live filter — that scopes which products a channel exports as ads or a review covers.