How often does my product info update?#
Renable fetches your incoming product feed every hour and checks it for changes — new products, price changes, updated descriptions, and so on. Any change automatically triggers Aimée to reprocess the affected products: rewriting ad copy, removing image backgrounds, and re-rendering ad creative as needed. Affected channels are then regenerated so things like price and availability stay current.
By default Renable picks the time within each hour automatically. If your shop publishes a fresh feed at a known time, you can pin the import to a specific minute past the hour with the Import time setting in the catalog's Product feed source dialog — see Keep your feed fresh.
After your templates, channels, and prompts are set up the way you want, Aimée handles most of this automatically from then on — always preserving any manual edits you've made.
Why aren't all my products imported?#
Your subscription plan caps the number of products, catalogs, and channels you can use, and this cap is shared across all your catalogs, not per-catalog. Trial plans in particular have fairly low limits — enough to evaluate the platform, but not necessarily your full feed.
When you're near or at a limit, Renable prioritizes:
- Your best-selling products (if you've connected Google Analytics (GA4) for top-seller ranking)
- Products you've already imported before (so refreshing your feed doesn't shuffle which products are active)
- Everything else, up to your plan's limit
If you hit these limits you'll see warnings in the app. Visit Plans and limits or the Billing page to check your current usage and upgrade if needed.
Why can't my images be retrieved?#
Renable needs to download your images to process them, which normally happens automatically as products import. If your website or CDN blocks scraping bots, image downloads will fail until you set a custom User-Agent and whitelist it.
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Go to your project's Catalogs section and open the affected catalog.
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Expand Advanced settings and set a custom User-Agent. We recommend this value:
Mozilla/5.0 (compatible; Renable/1.0; +https://renable.com) -
Send that User-Agent string to whoever manages your website or CDN and ask them to whitelist it, so Renable is allowed to fetch images.
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Once whitelisted, click the ... menu on one of the affected images and choose Refetch image now to confirm the fix works immediately. The rest of your images retry automatically — usually within a few hours, but it can take up to a week if they've failed many times already.
Why did my catalog's products disappear and then come back on their own?#
If your feed source returns a truncated or malformed response — for example, your server times out mid-response, or a proxy cuts the feed off early — Renable detects this as a broken fetch rather than a legitimate feed update. It does not delete any existing products, and raises a visible error on the catalog instead. Once your feed source returns a valid response again on the next scheduled fetch, everything picks back up automatically.
If you see products temporarily flagged as missing or a catalog showing an import error, check whether your feed source had a temporary outage before assuming products were actually deleted.
Can I fix bad data in my feed before it reaches my ads?#
Yes. The catalog workspace lets you clean and reshape your feed before it ever reaches a channel. Use Rules — conditions plus actions — to change values only for the products that match: fix a mislabeled category, strip prohibited wording from titles, or exclude products you can't advertise. Use Mapping to line your feed's columns up with the fields channels expect. Every edit stays in a draft until you Publish. See Transforming your feed for the whole workspace and Fixing your feed data with rules for rules. You can also just describe the fix to Aimée and let her make the change for your approval.
Can I reuse the same rules across catalogs?#
Yes — that's what a ruleset is. Write the rules once under Rulesets, publish it, then use Apply ruleset on each catalog's Rules tab. Change a rule later, publish the ruleset, and every catalog using it is reprocessed. Where feeds name a column differently, add a Set field rule on that catalog above the apply rule to copy the value across. See Working with rulesets.
Can I combine two feeds into one catalog?#
Yes. Add a second feed as an auxiliary source, then use a lookup to pull its values into your catalog — real-time stock from a warehouse feed, cost or margin from a supplier feed, or extra attributes your main feed doesn't carry. The lookup matches a value your feed already has, like a barcode or SKU, against a column in the other feed and returns another column. See Joining another feed with a lookup.
Can I map my own categories to Google's product categories?#
Yes. Use a Mapping table — a small table you fill in yourself — to convert many of your source values onto the correct ones at once, such as mapping your own category names onto the Google product taxonomy. Seed the keys from your feed, fill in the target values, and a lookup reads from it. See Mapping tables.
My feed has one row per product with all its sizes — can I split them into separate products?#
Yes. A single feed row that carries several sizes or colors can be split into separate products — one per variant — with the Split into variants rule action, so each size or color becomes its own catalog item for your ads. See Splitting variants into separate products.