If Trustpilot handles your product reviews, Renable can fetch them through Trustpilot's API and use the best quotes and star ratings in your ads. You need two things from Trustpilot: your Business Unit ID and an API key.
Step 1: get your credentials from Trustpilot#
Both values come from your Trustpilot business account:
- Business Unit ID — the identifier for your company's Trustpilot profile. [VERIFY: where the Business Unit ID is shown in the current Trustpilot Business UI — it is also returned by their public "find business unit" API lookup for your domain.]
- API key — created in Trustpilot's developer/integrations settings. Trustpilot's own guide covers this: Getting started with Trustpilot's APIs. [VERIFY: whether API access requires a specific Trustpilot plan.]
Renable only reads reviews — the API key never needs write permissions.
Step 2: connect in Renable#
On the catalog's page, open the review-feed settings, choose Trustpilot as the source, and paste the Business Unit ID and API key into their fields. Or simply ask Aimée on the catalog page ("connect our Trustpilot reviews") and paste the two values into the chat — she saves the connection for you.
Either way, Renable validates the connection against Trustpilot's API before saving, and tells you if the credentials don't work — so you never end up with a silently broken review source.
Matching reviews to products#
Trustpilot product reviews are matched to your products by product identifiers (Product ID, Item group ID, Brand+MPN, or GTIN, tried in that order). If your Trustpilot review export lines up with one of your feed's custom_label fields instead, choose that field under Match reviews to products using. See Connecting a review feed for details.
Good to know#
- Reviews import on a recurring daily schedule.
- Trustpilot's API can take up to a week to return the full history of reviews for all products after first connecting — climbing review counts in the first days are normal.