Channel Events and Troubleshooting

What the Activity tab's events and render history, the "Preparing your feed" status, and the Preview tab's "Show only marked products" filter mean, and how to use them to catch problems early.

Updated August 1, 2026

Events on the Activity tab#

Every channel's Activity tab lists the channel's render history with an Events section below it that logs issues scoped to that channel. Each event shows a message, a timestamp, and a severity — Info, Warning, or Error — and you can filter the list by severity. Two things currently show up here:

  • A warning when a product is missing required content for one of the channel's fields (see Require content for this placeholder) — this clears automatically once a clean deploy no longer finds the gap.
  • An error if the channel itself can't be rendered because it — or its organization — is over a plan limit.

Check here first if a channel's output looks wrong or incomplete — and expand a render in the list above the events to see that run's plain-language log, statistics, and per-field fill rates. On a finished render, the Excluded by rules, Out of stock, and New media statistics link straight to the Preview tab filtered to those products, so you can see the actual entries behind a count.

Renable also monitors channel output quality in the background: if a channel's metrics degrade sharply between renders (for example, a large jump in products going out of stock or archived), you get an email alert — this doesn't show up as an Activity event, but it's expected behavior and worth checking the Activity and Preview tabs when it happens rather than dismissing it.

"Preparing your feed…"#

You'll see this status in the bar under the channel's name on a brand-new channel before its first successful deployment finishes. It isn't an error — rendering images, video, and content for every product in the channel's product set(s) takes some time on the first pass. Once that first deployment completes, the status clears and the copy-feed-URL button appears (the full URL is on the Settings tab).

If the status persists unusually long, check the Activity tab for errors blocking the render.

"Show only marked products"#

The Preview tab has a "Show only marked products" switch. It filters the preview down to whichever products a channel automation's mark-product action has marked — for example, an automation that marks every product currently below a stock threshold, so you can review just those without scrolling the full catalog.

If this filter shows nothing, it means either:

  • No automation on this channel currently uses the mark-product action, or
  • No product currently matches the condition of any automation that does.

Both are normal — this filter is only useful once you've deliberately set up an automation to mark products you want to keep an eye on.

Where to go next#