If your ads aren't showing, the cause sits on one of two sides: your feed — which products go out and whether their data is complete, which is Renable's job and fixable here — or your campaign — budget, targeting, and approval, which is the ad network's job and not something Renable controls. Check the feed side first, then the network.
Two layers: your feed vs your campaign#
Renable and the ad network do different jobs, and "my ads aren't showing" can come from either one. Sorting out which layer is broken is the fastest way to a fix.
- The feed (Renable's job). Renable decides which products go out, fills in each product's data, renders your ad images and videos, and keeps the live feed at a stable URL up to date. Everything in this layer you can see and fix inside Renable.
- The campaign (the ad network's job). Meta, Google, and TikTok take your feed and do the rest: they review each product against their policies and decide whether your campaign actually spends — budget, targeting, bidding, and schedule. None of that lives in Renable.
Renable can make a product eligible to show; it can't make the ad network show it. That boundary is the whole reason to split the problem in two — see what Renable controls vs the ad network. Work the feed side first, because it's the part you can fix here; if the feed side is clean, the answer is in the network.
Start with the feed side (this is what Renable controls)#
Before touching your campaign, confirm the feed is healthy and published. A product only becomes ad-eligible when all of these are true:
- The channel is published. Edits sit on a draft until you publish — the live feed the network reads doesn't change until then. See Publishing a channel.
- The product is in the channel's product set. A channel only exports the products in its product sets; a product outside them is simply out of scope, with no error.
- Every required field is filled. Ad networks reject a product missing an ID, title, description, link, price, availability, or main image. Renable flags these on the channel's Fields tab and the catalog's mapping before the network does.
- The product is in stock. An out-of-stock product stays in the feed but is marked unavailable, so the network stops delivering it. A wrong availability value can stop delivery, and a missing one is a required-field gap the network may reject — [VERIFY: per-network handling of missing availability].
- No rule is excluding it. An Exclude product action drops a product whenever its conditions match. The channel's Activity tab reports how many products its rules excluded.
Rather than re-checking each one here, work the full step-by-step version in Check your ads are eligible to deliver, and use A product is missing from my feed or ads when it's one specific product that's gone. To confirm the result instead of assuming it, the channel's Activity tab shows the latest render and any warnings, drilling down to the exact products affected — see Feed runs, warnings, and tracing a value.
If the feed side is clean, it's the campaign#
Once a product is in your published feed, has its required fields, and is in stock, Renable's part is done. If it still isn't showing, the reason is on the ad-network side — and you fix it in the network's own tools, not in Renable. There are two common causes.
The ad network hasn't approved the product#
Ad networks review each product against their policies and can disapprove it — for example restricted or prohibited content, an image or price problem, a landing page that doesn't match the feed, or an invalid barcode — [VERIFY: exact per-network disapproval reasons]. A disapproved product sits in the network's catalog but won't deliver until you resolve the reason and it passes review again.
You'll find the reason in the network's own catalog or diagnostics view — [VERIFY: exact locations, e.g. Google Merchant Center "Needs attention" and Meta Commerce Manager catalog "Issues"]. For the two most common cases, see Products disapproved by Google and Meta dropped my products.
The campaign itself isn't delivering#
Even an approved, in-stock product won't show if the campaign isn't actually running. Common campaign-side reasons include no or exhausted budget, a paused campaign, a newly launched campaign still ramping up, an audience that's too narrow, or bids set too low — [VERIFY: exact campaign-status labels and thresholds per network]. All of these are set in the ad network's campaign tools (Meta Ads Manager, Google Ads, or TikTok Ads Manager — [VERIFY: exact product names and menu paths]), not in your Renable feed.
FAQ#
I published, but my ads still haven't updated — how long does it take?
Publishing refreshes the live feed quickly — the redeploy starts within about 15 seconds, though a large catalog or products whose images and videos are still rendering can take longer to finish. After that, the ad network re-reads your feed on its own schedule, not Renable's, so a feed change can take a while to appear in your ads even once it's live. See Publishing a channel.
Renable says the feed is fine but my ads still aren't showing — whose problem is it?
The ad network's. Once a product is in your published feed with required fields filled and in stock, Renable's part is done. Check the network's catalog for a disapproval, and the campaign for budget, targeting, or a paused state. See what Renable controls vs the ad network.
None of my products are showing, not just one — where do I start?
That points at a whole-feed or whole-campaign problem rather than one product. Confirm the channel is published and its latest render succeeded on the Activity tab, then check that the campaign in the ad network is live and funded. See Check your ads are eligible to deliver.
Can Renable tell me why my campaign isn't spending?
No. Renable can only see and fix the feed side. Budget, targeting, bidding, and product approval live entirely in the ad network, so those answers come from the network's own tools.
Or ask Aimée#
Ask Aimée why a specific product isn't showing and she can trace it end to end — its import state, whether its content resolved, which product sets and channels it belongs to, and whether a rule excluded it — then tell you exactly which feed-side step to fix and publish once you approve. What she can't do is approve products inside the ad network or change your campaign settings — those live outside Renable entirely, so once the feed side is clean, the next move is in the network.