When your ads aren't delivering, check the feed side before you touch the campaign. In Renable that means: the channel is published, every required field is filled, the product is in stock, it's in the channel's product set, and no rule excluded it. If all of that is clean, the problem is on the ad-network side.
What Renable controls, and what the ad network controls#
Renable controls the feed — which products go out, what data each one carries, whether its required fields are filled, and when the live feed updates. The ad network controls everything after the feed arrives: reviewing and approving each product against its policies, and whether your campaign actually spends — budget, targeting, bidding, and schedule.
That split is the whole point of this checklist. Renable can make a product eligible to deliver; it can't make the ad network deliver it. Work down the feed-side checks first — they're the ones you can fix here. If the feed side is clean and a product still isn't showing, the fix lives in the ad network's own tools, not in Renable.
The feed-side checklist (fix these in Renable)#
Work through these in order. Each one is a common reason a product never reaches an ad-eligible state.
1. The channel is published#
Nothing you change on a channel reaches the ad network until you publish it. If you fixed a field, added a product set, or changed a rule but never published, the live feed the network reads still shows the old version. Publish the channel and wait for the next render to finish. See Working with channels.
2. Every required field is filled#
Ad networks reject any product missing a required field — an ID, title, description, link, price, availability, or main image. Renable flags these before the network does: the channel's Fields tab flags required fields that are empty or invalid with a warning, and the catalog's Mapping tab flags any required field still empty. Fill or map the missing field, then publish. See Mapping your feed to catalog fields and Channel fields and placeholders.
3. The product is in stock#
An out-of-stock product usually stays in the feed but is marked unavailable, so the ad network stops delivering it — it disappears from your ads without leaving the feed. If a product is genuinely in stock but not delivering, check that your feed's stock or availability value is mapping correctly: a wrong or missing availability value reads as out of stock. See A product is missing from my feed or ads.
4. The product is in the channel's product set#
A channel only exports the products in its product sets. If a product doesn't fall into any of them, it won't reach that feed — there's no error, it's simply out of scope. Open the channel, check its product sets, and confirm the product matches at least one of them. See A product is missing from my feed or ads.
5. No rule is excluding the product#
An Exclude product action drops a product from a feed whenever its conditions match — sold out, discontinued, a brand you can't advertise. It can happen at two levels: a catalog rule removes the product from every channel, and a channel rule removes it from just that one feed. For a catalog rule, the catalog's Trace a product shows which rule dropped it — see Feed runs, warnings, and tracing a value. For a channel rule, the channel's Activity tab reports how many products its rules excluded — see Working with channels.
Confirm the feed side is actually clean#
Once you've worked through the five checks, confirm the result rather than assuming it. The channel's Activity tab shows the latest render and any warnings, drilling down to the exact products affected. When a product is in the live feed, has all its required fields, and is in stock, the feed side is done — anything still wrong is on the ad-network side. See Working with channels.
The ad-network side (not fixable in Renable)#
Once a product is in your published feed, correct, and in stock, whether it actually shows depends on the ad network. You fix these in the network's own tools — Meta Commerce Manager, Google Merchant Center, or the TikTok catalog — not in Renable.
The ad network hasn't approved the product#
Ad networks review each product against their policies and can disapprove it — restricted or prohibited content, a landing page that doesn't match the feed, an image or price problem, or an invalid barcode. A disapproved product sits in the network's catalog but won't deliver until you resolve the reason and it passes review again. You'll find the reason in the network's own catalog or diagnostics view — [VERIFY: exact locations, e.g. Google Merchant Center "Needs attention" and Meta Commerce Manager catalog "Issues"]. See Products disapproved by Google.
The campaign itself isn't delivering#
Even an approved, in-stock product won't show if the campaign isn't running: no budget, paused, still in its learning phase, an audience too narrow, or bids too low. These settings live entirely in the ad network's campaign tools, not in your Renable feed. See My ads aren't showing.
FAQ#
Renable says the feed is fine but the product still isn't showing — whose problem is it?
The ad network's. Once a product is in your published feed with required fields filled and in stock, Renable's part is done. Check the network's catalog for a disapproval, and the campaign for budget, targeting, or a paused state. See My ads aren't showing.
How do I know if a barcode (GTIN) problem is blocking a product?
An invalid GTIN check digit imports but is dropped before the feed reaches the ad network, so the network receives no barcode for that product. Renable warns you about it after an import. See Feed runs, warnings, and tracing a value.
Do I have to re-check every product one by one?
No. Check the channel's Activity tab, where warnings already point at the exact products affected — or ask Aimée to trace a single product end to end and tell you where it stopped.
Or ask Aimée#
Ask Aimée why a specific product isn't delivering. She can trace one product end to end — its import state, whether its required content resolved, which product sets and channels it belongs to, and whether a rule excluded it — and tell you exactly which step to fix, then publish once you approve. What she can't do is approve products inside the ad network or change your campaign settings — those live outside Renable entirely.